Close Icon Dismiss modal Close Icon Dismiss modal External Icon Link to an external resource Gear Icon Display options X Icon X Icon Plus Icon Minus Icon Arrow Right Arrow Left Arrow Up Arrow Down Calendar Edit Refresh First Last Question Info Block PDF PDF Document Word Word Document Excel Excel Document Powerpoint Powerpoint Document Active Checkbox Checked checkbox Active Radio Selected radio button Checkmark Error Warning Visibile Hidden

Website Privacy statement


Moda Health appreciates your use of our web site and respects your privacy.

The following discloses our information gathering and dissemination practices for this web site:

Personal information is information that is unique to you and can be used to identify you, such as name, address, telephone, social security number, etc. We do not collect your personal information unless you provide it to us voluntarily. We use your personal information to send you requested information about our services or to respond to your questions. We use unique identifiers such as social security number or plan identification to verify your identity and provide you with customized information.

Non-personal information includes your IP address, browser type and version, which pages you view on our site, what site you came to us from and what site you go to when you leave. We use non-personal information to help diagnose problems with our server and to administer our web site. Non-personal information is also used to assemble broad demographic information and may be shared with various parties. We look at aggregate activity such as total hits and frequently viewed pages to allow us to continue to improve our web site to meet our customers' needs.

Children's Information

Based on the requirements of the Children's Online Privacy Protection Act, we will not collect personal information from children under the age of thirteen.

Security

This site has standard security measures in place such as firewalls to protect the loss, misuse, or alteration of the information under our control.

Future Changes

We may find the need to update or change our privacy statement in the future. We reserve the right to make such changes and will post a new privacy statement should that situation occur.

Email

The confidentiality of information sent over the Internet cannot be guaranteed. Although we take reasonable precautions to safeguard the confidentiality of your request, Moda Health cannot guarantee the security of any email correspondence sent to us. Please do not use email to send us information that you consider confidential. If you prefer to use telephone, or mail to contact us, you may reach us at:

Moda Health
PO Box 40384
Portland, OR 97240
(503)228-6554
1-877-605-3229


Browser and encryption FAQs

What is encryption and why do I need it?

Changes in federal law are affecting requirements to ensure that member information is kept confidential and the transmission of that information is secure over the Internet. To comply with the current requirements for transmission over the Internet, the browser you use must be capable of supporting encryption and de-encryption.

Encryption is the process of converting data into a secure format for transmission. Encryption scrambles data that is sent from Moda Health to you. Your browser must be capable of decrypting, or unscrambling, the data. To do this, you will need a 128-bit-capable browser.

Browsers with 128-bit encryption provide the best protection when transmitting confidential data over the Internet. You must update your browser to 128-bit encryption or you will not be able to use some areas of the Moda Health website.

 

What else is required to use this site?

Some of our applications require the following:

  • Adobe Acrobat reader, which is a free download from Adobe
  • JavaScript turned on through your browser
  • Cookies turned on through your browser

For help with any of these requirements, please contact your local technical resources team or contact your Internet service provider.

 

 

Questions?

Medical Customer Service is at 844-931-1779.

We're available 6:00 a.m. to 6:00 p.m. Monday through Friday, 9:00 a.m. to Noon Saturday, Sunday, and Holidays (Central Time).

See more contact details

.......