We’re only a call or mouse click away

If you have been trying to reach us by phone, we apologize for the wait. We have been experiencing a higher than normal call volume. You can also email us at medical@modahealth.com and we'll respond to you as quickly as we can.

Our team of experts is available to help you with any questions you may have regarding health plans, patient eligibility or Moda Health programs.

Telephone numbers

Medical Customer Service

Local: 503-243-3962
Toll-free: 877-605-3229

Numbers for physicians and staff

Our team is available to answer your calls Monday through Friday from 7:30 a.m. to 5:30 p.m., excluding holidays.

Professional Services Line
Local: 503-243-3968
Toll-free: 877-337-0650
Fax: 503-243-3964
Press 1 for the Referral and Authorization Unit
Press 2 for the Medical Unit
Press 3 for the Dental Unit

Pharmacy Customer Service
Local: 503-243-3960
Toll-free: 888-361-1610
Fax: 800-207-8235

Referrals/Authorizations Medical Intake
Local: 503-243-4496
Toll-free: 800-258-2037
Fax: 503-243-5105

Healthcare Services: Case Management & Disease Management
Local: 503-948-5561
Toll-free: 800-592-8283
Fax: 503-243-5105

Healthcare Services (Authorizations & Referrals)
Local: 503-265-2940
Toll-free: 888-474-8540
Fax: 503-243-5105

Electronic Data Interchange (EDI)
Local: 503-243-4492
Toll-free: 800-852-5195

Benefit Tracker
Local: 503-265-5616
Toll-free: 877-277-7270

Oregon Health Plan (OHP)

Pharmacy Customer Service
Local: 503-265-2939
Toll-free: 888-474-8539
Fax: 503-948-5556

Healthcare Services (Authorizations & Referrals)
Local: 503-265-2940
Toll-free: 888-474-8540
Fax: 503-243-5105

Medical Customer Service
Local: 503-765-3521
Toll-free: 888-788-9821

Chemical Dependency
Local: 503-265-2938
Toll-free: 888-474-8538
Fax: 503-670-8349

Claims submission

Medical Claims
P.O. Box 40384
Portland, OR 97240

OHP mailing addresses

Medical Claims
ODS-OHP Medical Claims
P.O. Box 3550
Portland, OR 97208

Complaints and Appeals
Moda Health Plan, Inc.
Attn: Appeal Unit
601 S.W. Second Avenue
Portland, OR 97204

Pharmacy Claims
P.O. Box 3625
Portland, OR 97208

Address

Physical address: 601 S.W. Second Ave. Portland, OR 97204

Moda Health Holidays

Moda Health observes the following holidays. Business offices will be closed.

2015

New Year's Day: January 1st
Memorial Day: May 25th
Independence Day: July 3rd
Labor Day: September 7th
Thanksgiving: November 26th, 27th
Christmas: December 24th, 25th
New Year's Eve: December 31st

Moda Health Provider Network

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Questions?

Search for answers to questions about your health plan. Go to Frequently Asked Questions Frequently Asked Questions Frequently Asked Questions

If you can't find an answer, please feel free to contact our Customer Service Customer Service Customer Service

Questions?

Search for answers to questions about your health plan. Go to Frequently Asked Questions

If you can't find an answer, please feel free to contact our Customer Service

Employer web tools

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Provider Reports

For Synergy, Summit, and EOCCO provider contacts

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Producer web tools

Hello.

We have exciting news to share. ODS is changing its name to Moda Health.

Moda comes from the latin term "modus" and means "a way". We picked it because that's what we are here to do: help our communities find a way to better health.

Together, we can be more, be better.

Please select the state you live in, or the state where your employer is headquartered, so we can tailor your experience:

Hello.

Please select the state you live in, or the state where your employer is headquartered, so we can tailor your experience:

Changing your location to Oregon

You can return to your previous location in the site header.