Traveling this summer? Use Assist America for unexpected emergencies

As you plan your summer trips, you can take advantage of a Moda Health service available to you at no additional cost. The travel emergency program Assist America can help you deal with stressful surprises when you’re away from home.

How the program works

You can access the program from a smartphone app. They’re available 24/7, so no matter which time zone you are in, you can reach out for support.

Once you’ve downloaded and set it up, you’ll see a green banner in the app when you are 100 miles from home (or in another country) and eligible for assistance. You can contact Assist America Operations Center through the app with one tap. Here are some of the ways they can help.

Know what’s happening where you’re headed

• Get travel alerts about events that may affect your trip
• Visit the pre-trip information platform to access helpful resources like visa requirements and immunization regulations before you travel

Get health-related support

• Use the U.S. pharmacy locator to refill your prescriptions on the go
• Access your member ID card in the app and get support finding medical care

Find extra support when you’re traveling abroad

• Wi-Fi internet calling to help avoid international phone charges
• Assistance replacing lost or stolen travel documents, including passports
• Help during a medical emergency, such as an accident or an illness
• Legal assistance if you’re arrested, detained or a victim of a crime
• Referrals to local resources, such as English-speaking doctors and lawyers

Watch this YouTube clip for a virtual tour of the Assist America app.

Set it up today

If something goes wrong while you travel, you don’t want to delay getting help. Set up the app today and you’ll be ready for wherever summer takes you.

1. Download the Assist America app from the App Store or Google Play.
2. Enter your Moda Health member reference number during setup:
   01-AA-MHP-1181.
3. Add your home address to turn on the Travel Status Indicator feature.
4. Store your mobile ID card in the app.

And, if you have a trip coming up:

1. Sign up to receive travel alerts and updates
2. Explore your country-specific travel insights

Wherever your summer takes you, don’t forget that Assist America is available to help when the unexpected happens.

This program is not insurance, may not be available in all areas, and may be discontinued at any time. Oregon members will receive a 30-day notice before the program is discontinued.
Health plans provided by Moda Health Plan, Inc.