At Moda Health, you’re at the heart of everything we do. We understand that navigating healthcare can feel overwhelming, but you’re not alone. Our customer service team is here with real people providing real care and real help to guide you through every step. Whether you need help solving something big or you have a quick question, we’re here to make things easier, so you can focus on what matters most to you.
When it comes to navigating health insurance, you deserve real help from real people. When you call us, you won’t face endless automated phone trees or long scripted responses. Instead, you’ll get a real person whose entire job is to help you. With a 90% satisfaction rating*, we have over 250 customer service agents across 7 states and 4 time zones, all working together to prioritize your needs and support you.
Real care means putting you first. When you call us, we’re going to listen, and we’re going to help. We know healthcare is complicated and we’re here to make it easier. We want to help you and we’re going to respect your time, so you can get back to the important things in your life.
"Healthcare is very important…even the smallest question I can get answered can have a major impact in someone’s life."
— Talia, Moda Health Customer Service team member
“We’re here to help you. That’s the reason our team exists. Listen, understand, and help.”
Favorite healthy activity:
Walking around his neighborhood, and at the beach. “I’m not a runner at all.”
Favorite way to splurge:
Spend the day digging through vinyl at a record shop.
Dog or cat?
Team cats!
“I think caring isn’t just doing the job, but making a connection with people.”
Favorite healthy activity:
Walking. “I walk everywhere.”
Favorite way to splurge:
I love to buy summer concert tickets, I love live music!
Dog or cat?
Team dogs!
When you need help, you deserve more than a scripted response or hurried conversation. At Moda Health, we prioritize your needs over call metrics, and we stay on the line with you for as long as you need. We try to help you with everything on that first call, and if more is needed, we’ll call you back – you won’t need to chase us down. With a 90% customer satisfaction rating*, you can trust that you’ll experience real help from our caring customer service team members who are dedicated to making things easier for you.
"We’re going to respect your time, so you get the answers you need."
—
Anna, Moda Health Customer Service team member
“Having a human connection, members really need and deserve that”
Favorite healthy activity:
Hiking, sledding and snowshoeing with my kids
If I could have a superpower:
Flying. I can’t stand traffic.
Beach or mountains?
Team mountains!
“I want the member to feel empowered after a call and feel welcome to call back anytime they have a question “.
If I could have a superpower:
The ability to read minds
Favorite way to splurge:
Trying new bakeries with my kiddo!
Ready for better health insurance? Moda Health’s got you covered with plans for individuals and families, employers, and Medicare Supplement. Get great value, and a better experience.
Questions? We’re here to help!
For questions, please call Moda Health’s Customer Service team at 888-217-2363 (TTY: 711).
*Results from our after-call surveys with members to rate their experience
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Health plans provided by Moda Health Plan, Inc. Dental plans in Oregon provided by Oregon Dental Service (ODS), dba Delta Dental Plan of Oregon. Dental plans in Alaska provided by Delta Dental of Alaska.
This site is meant to help you learn about plans and healthcare for you and your family. This site is subject to change in order to comply with state and federal law, including the Affordable Care Act (ACA) and related regulations, and connectivity with the federal Marketplace. If questions regarding benefits arise, the summary of benefits and coverage document is the master resource.