Our story
70+ years guiding members on their health journey
A better healthcare experience is our reason for being
Since our start as a small, local healthcare company in 1955, we’ve been driven to make things better for our members, care providers and our community. This foundation carries through today, across all our teams. From customer service to medical provider relations, from pharmacists to nurses, each Moda Health team member is committed to understanding your needs. We listen. We learn. And we help you achieve your goals.
By the numbers:
70+
4
~400,000
~1,500
~250
We don’t define ourselves as just a health insurance provider. We’re a group of individuals with specialized skills who work together to guide our members, our providers, our clients and our partners, so that each of you can experience something better. It’s our commitment to helping you navigate your healthcare journey that leads to better experiences — with health insurance and with your overall wellbeing. Because everyone deserves a better healthcare experience.
When a Moda Health customer service team member answers your call, they’re ready. And it’s not just about answering questions. They’re here to listen to you, discover what you need, and help solve problems. They’ll stay with you through the process, so you never feel alone. Our focus isn’t on how many calls are taken, but whether our members’ problems are resolved. That’s probably why we have a 90% customer satisfaction score.*
At Moda, we're committed to making healthcare work better for everyone.
Diversity: We value, respect and celebrate people of all backgrounds, identities and abilities, and we actively seek to identify how uniqueness makes us better.
Equity: We strive to understand the underlying causes of outcome disparities and work toward increasing justice and fairness in our processes, procedures and systems – within both our company and our communities.
Inclusion: We are committed to creating environments wherein every individual has an equal opportunity to belong and can be recognized for their inherent worth and dignity.
Moda Health is part of Moda Companies, a family of businesses that provide comprehensive products and services to care for the whole health of the people and communities we serve. We work in health insurance, business solutions for healthcare organizations, and care service and delivery.
Working for healthier communities
Healthy communities don’t just happen, they are created and they need to be maintained. At Moda Health, we are a collection of members, medical professionals, administrators, and managers. But we‘re also members of your community. And we are committed to being a source of support and change, when needed. That can look like volunteering, donations, local events and corporate sponsorships that bring health resources to communities that need them most.
Experience better with Moda Health
*Results from our after-call surveys with members to rate their experience
Questions?
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