Moda Health provider claims

Follow these step-by-step guides for filing claims with Moda Health.

Filing medical claims

Number 1 circled representing Step 1.

Step 1: Gather patient information

  • First and last name
  • Date of birth
  • Subscriber ID
  • Valid CPT and ICD-10 codes
  • Patient's relationship to the subscriber
  • Plan information

Number 2 circled representing Step 2.

Step 2: Confirm additional patient coverage (if applicable)

Patient covered by multiple Moda Health plans?

Please also gather the name of the employer (if applicable) and Moda Health group number for both plans

Patient also covered by a second health plan?

Please also gather the name, address and policy number of the other carrier. If the other carrier is the patient’s primary insurance, request and obtain an Explanation of Benefits (EOB) from that carrier to include with your claim.

Number 3 circled representing Step 3.

Step 3: Review tips to expedite your claim

Complete information. Always include the patient information listed above in Step 1, along with the full name and address of the provider, the National Provider Identifier (NPI) and the Tax ID number.

Avoid highlighters on claims. They can interfere with the scanning process on paper claims and delay your claim.

Avoid duplicate submissions. Check the status of your claims in Benefit Tracker before resubmitting a claim. Duplicate submissions can cause delays in processing your claim.

Submit electronically. It saves time, reduces costs and improves accuracy. Electronic claims reach us in seconds to 24 hours, and there’s less chance of errors.

Follow timely filing guidelines. In most cases, claims must be submitted no later than 365 days after the date of service.

Common reasons for delayed or denied claims

  • Missing details (e.g., subscriber ID, group number or CPT codes)
  • Patient ineligibility or terminated coverage
  • No authorization for a procedure
  • Missing COB for members with other insurance

Number 4 circled representing Step 4.

Step 4: Submit your claim

When you submit your claim electronically, you may dramatically reduce the processing time for your claim. Each day, Moda Health processes electronic claims first, before paper claims are processed. Select one of the electronic claims providers who work with Moda Health to process your claim. By opening an account with one of these companies, you give them permission to deposit funds into your bank account on behalf of Moda Health.

Moda Payer ID: 13350

Availity
12400 Coit Rd. #700
Dallas, TX 75251
800-282-4548
Payor ID = 13350

ChangeHealthcare
(formerly Emdeon) (both medical and hospital)
(RelayHealth merged with ChangeHealthcare)
424 Church Street Suite 1400
Nashville, TN 37219
Customer Support 866-371-9066
Payor ID = 13350

MCPS Inc
1740 S. Glenstone #B
Springfield, MO 65804
417-890-6164

MD On-Line Inc.
6 Century Dr
Parsippany, NJ,07054
888-499-5465

Office Ally
PO Box 872020
Vancouver, WA 98687
360-975-7000

Systems that submit directly to Moda Health:

LINCARE Inc.
19387 US 19 N
Clearwater, FL 33764
727-431-8231

Submitting a paper claim

If you are unable to submit your claim electronically, you can complete the Medical and Vision Claim Form and mail it to:

Moda Health Plans
PO Box 40384
Portland, OR 97240

Appealing a claim denial

The steps you take to appeal a denial of your claim depend on whether or not you are an in-network provider.

Contracted (in-network) providers

Please refer to your Contract with Moda Health to determine reconsiderations rights.

Non-Contracted (out-of-network) providers

You have 60 calendar days from the remittance notification date to file a request for reconsideration of the denial

Submit a signed Waiver of Liability form and include supporting documents (e.g., claim, denial notice, clinical records)

Send reconsideration requests to:
Moda Health Appeals Unit
P.O. Box 40384, Portland, OR 97204
Fax: 503-412-4003

Fraud prevention at Moda Health

Report suspected fraud, waste or abuse

Contact the Moda Health Special Investigations Unit immediately if you are aware of healthcare fraud or feel you may be a victim.

Fraud, Waste and Abuse hotline
Toll-free: 855-801-2991
Email: stopfraud@modahealth.com

 

We’re here to help

Our team of experts would be happy to answer your questions and help you find what you need. Use the customer service number on the back of your patient's Moda Health ID card to reach us.