EOS FAQs
- How much does it cost to use EOS?
- If you are using the same day pharmacy feature, how long must a member wait until their prescription is filled?
- Do I have to enroll every subscriber into EOS?
- If I do not enroll subscribers into EOS, how long will it take for them to be enrolled in the Moda Health system by the Specialist?
- If I enroll an employee into EOS, do I have to send in the enrollment form?
- If I make a change on EOS or enroll an employee, when will the updates appear in the system?
- When is EOS available?
How much does it cost to use EOS?
This is a free service offered to all of our groups. Your group does not have to be a specific size to use this service.
If you are using the same day pharmacy feature, how long must a member wait until their prescription is filled?
It will take two hours for the prescription to be filled at the pharmacy, if the same day pharmacy feature is used during Moda Health's business hours (Monday throughFriday, 7:30 a.m. to5:30 p.m.) The same day pharmacy feature is not guaranteed on weekends.
Do I have to enroll every subscriber into EOS?
No. You have the ability to use any feature of EOS that you choose. If you find you only want to order ID cards or make changes, that is fine. If you decide you do not want to enroll subscribers, continue sending your enrollment forms or applications to your Moda Health Billing and Eligibility Specialist.
If I do not enroll subscribers into EOS, how long will it take for them to be enrolled in the Moda Health system by the Specialist?
The turn-around time to enroll a subscriber through your Specialist is 10 days. It is an overnight process if you, as the employer, enroll them through EOS.
If I enroll an employee into EOS, do I have to send in the enrollment form?
No. However, groups are required to retain all enrollment materials, regardless of media, for a period of seven years and, upon request, provide Moda Health with reasonable access to such enrollment materials.
If I make a change on EOS or enroll an employee, when will the updates appear in the system?
Changes or enrollments that are made in EOS will be extracted from the system at 7 p.m. Your changes and enrollments will show the next day. If you entered information after 7 p.m., your changes will show the day after next. The information that is entered into EOS is an instant view here at Moda Health. For example, an employee contacts Moda Health Customer Service the same day as the update, the Customer Service Representative will immediately view the update made on EOS.
When is EOS available?
EOS is available seven days a week.
Hello.
We have exciting news to share. ODS is changing its name to Moda Health.
Moda comes from the latin term "modus" and means "a way". We picked it because that's what we are here to do: help our communities find a way to better health.
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