LGBTQIA+ support hub
Moda Health is committed to championing diversity, equity and inclusion for our LGTBQIA+ members and allies. In action, this means offering benefits centered around the needs of the LGBTQIA+ community, from mental and behavioral health to gender-affirming care. Our team is here to connect you with care and support for being your best, healthiest self.
Inclusive preventive healthcare
Our commitment to inclusive healthcare ensures LGBTQIA+ members receive the specialized attention and support needed for comprehensive preventive care. By addressing healthcare disparities faced by LGBTQIA+ individuals, we aim to improve wellness and quality of life. Regular check-ups and screenings with supportive providers can catch potential health concerns early, leading to more effective and less invasive interventions.
Gender-affirming care
Moda Health is committed to delivering compassionate and affirming healthcare for individuals who identify as transgender or non-conforming. Our dedication extends to connecting members with safe, compassionate providers who possess specialized knowledge in gender-affirming care. We recognize the importance of comprehensive and integrated gender-affirming care across the healthcare spectrum, ensuring a supportive and understanding healthcare journey for our members.
Your gender-affirming care benefits, based on the World Professional Association for Transgender Health (WPATH) guidelines, ensure you have access to medically necessary services and treatments that include, but are not limited to:
- Office visits and consultations
- Behavioral health therapy
- Hormone therapy
- Breast surgery
- Genital surgery
- Facial surgery
- Medically necessary hair removal
- Tracheal shave
- Voice modification therapy
- Services for the removal and preservation of oocytes and sperm prior to the treatment of gonadotoxic therapy
Some services require prior authorization. Review your Member Handbook or contact our Moda 360 Health Navigators to learn more.
The Moda 360 Health Navigators are here to help you navigate your coverage for gender-affirming care. Whether you have questions about benefits, need assistance with pre-authorizations, or are looking for in-network doctors and facilities, we've got you covered.
To speak with a Moda 360 Health Navigator, call 866-923-0409 (TTY users, please call 711), email OEBBquestions@modahealth.com, or log in to your Member Dashboard.
Our health plan benefits are inclusive for all members, no matter how you identify. This includes your spouse, domestic partner, children, and any other covered dependents on your plan. You and your loved ones deserve access to quality healthcare that fits your needs.
Mental health and behavioral health support
Moda Health offers a wide variety of programs to support your journey, including programs for youth and young adults. Our partners provide compassionate care in safe and affirming spaces.
Behavioral Health 360
Need help understanding what resource may be right for you? Our dedicated Behavioral Health 360 Champions bring all the support and tools for mental wellness directly to you. Contact a champion today at 833-212-5027 (TTY: 711).
Moda 360 Member Dashboard
The Member Dashboard features a Behavioral Health Self-Guided Assessment, Behavioral Health Resources, and a contact form to reach the Behavioral Health Champions. These tools and more are now available on our app by downloading the Moda 360 mobile app from your app store or visiting our website and logging into your Member Dashboard.
Self-Guided Assessment
Find the right care and support for you is important. The Self-Guided Assessment tool walks you through a series of questions to help you identify the best fit for behavioral health resources. The tool offers personalized recommendations based on your responses, crisis resources, and invites you to contact a Behavioral Health Champion if you would like more help.
To get started:
- Log in to your Member Dashboard.
- Click on the "Behavioral Health 360 programs" tab.
- Find and select the "Self-Guided Assessment" link.
Spring Health
Provides access to mental health telehealth services by using a phone, tablet, or computer.
Meru Health
Online 12-week program to help reduce anxiety, stress, depression and burnout.
Hazelden/Betty Ford
LGBTQIA-specific treatment for addiction and substance use issues, including programs for teens. Inpatient and outpatient treatment programs are available.
Cyti Psychological
Online therapy with LGBTQIA-friendly providers for individuals, couples, and families. A gender-affirming care team is staffed with professionals trained in gender identity and sexual health.
Value-added services are a complement to the plan but are not insurance. Benefits and services vary by plan.
More mental health and behavioral health support
Mindful Therapy Group
mindfultherapygroup.com
A diverse group of over 900 independent mental health practitioners offering in-person and virtual therapy.
Charlie Health
charliehealth.com
Mental health intensive outpatient treatment for teens and young adults in crisis, including those struggling with gender identity and dysphoria.
Headlight Health
headlight.health
In-person and online psychiatric and mental health services for individuals looking to overcome all types of mental health challenges.
PRISM Health
prismhealth.org
Compassionate, culturally affirming healthcare focused on the LGBTQIA+ community. Portland, Oregon.
Brave Acorn
braveacorn.com
Trauma-trained therapists for people of all shapes and sizes struggling with identity, emotions, PTSD and more, including LGBTQIA+ youth.
Wild Heart Society
wildheartsociety.org
Relationship-based counseling and therapy for youth and families of all ages and identities. Telehealth and in-person care.
We’re here to help
Have questions about your benefits or need help finding a provider? The Moda 360 Health Navigator team is here to help. Just email OEBBquestions@modahealth.com or call the Moda 360 Health Navigator team at 866-923-0409 (TTY users, please call 711).
You can also chat with a Moda 360 Health Navigator by logging in to your Member Dashboard.
To see if your provider is in-network, use Moda's online provider directory, Find Care. As an OEBB member, you'll want to search for providers in the Connexus Network.
Explore local providers who are in-network for your plan.
Community and national support partners
The Trevor Project – National Youth LGBTQ Crisis Intervention and Suicide Prevention
1-866-488-7386
Text START to 678-678
thetrevorproject.org
Questions?
To determine which benefits you have and to access details of coverage and usage, log in to member dashboard, your personal member website, or call the Moda 360 Health Navigator team at 866-923-0409 Monday - Friday from 7:30 a.m. to 5:30 p.m. Pacific Time. TTY users, please call 711.