COVID-19: What you should know

Moda Health would like to keep you informed with the most-up-to-date information as it relates to your health and benefits regarding the novel coronavirus (respiratory illness) COVID-19.

To keep everyone safe, providers are taking additional precautions, such as:

• Following social distancing rules
• Asking patients to wear a mask
• Checking all patients' temperatures

If you need care that was delayed because of COVID-19, call your provider to schedule an appointment. Your provider may also call you to schedule treatment.

If you already have a provider and need to get care from home, call them to learn about their telehealth options.

If you need to find a provider, you can search for one using the Find Care tool in your Member Dashboard. If you have questions or need help finding a provider, call us at 844-776-1593.

Your benefits

Cost sharing is waived for COVID-19 vaccines.

Cost sharing is waived for COVID-19 testing needs, including:

• A telehealth or in-person visit to be evaluated for COVID-19 testing
• Provider office visit, urgent care center visit or emergency room visit to be tested for COVID-19
• COVID-19 lab tests for all testing facilities
• Serological antibody tests

Member cost-sharing is also waived for the in- and out-of-network treatment of COVID-19 – both inpatient and outpatient – and the inpatient administration of FDA-approved medications for the treatment of COVID-19, for services received April 1, 2020 until the end of the month following the end of the national public health emergency. Terms of coverage otherwise apply, including eligibility and medical necessity.

How to protect yourself

• Continue practicing the 3 Ws:
  • Wear a mask
  • Watch your distance
  • Wash your hands
• Practice correct and consistent mask use
• Know the facts and learn about the benefits of the vaccine
• Become familiar with what to expect after getting a COVID-19 vaccine

You can view more helpful tips for slowing the spread and not getting sick, as well as information about the vaccine from the CDC's Covid-19 website.

If you think you are infected

If you are experiencing symptoms of novel coronavirus, such as fever, dry cough or shortness of breath, or believe you have been exposed to COVID-19, we recommend calling your doctor immediately.

In addition to the benefits outlined above, all current Moda Health benefits apply. They may cover additional care options, such as virtual visits, CirrusMD (available on Member Dashboard) and calls to our Registered Nurse Advice Line (866-321-7580) if you can't get in to see your PCP.

Additional Resources

If you still have questions about COVID-19 and how it could affect you, the CDC has official responses to frequently asked questions on its website.

It is important to continue to obtain information, data and updates from credible health care sources on the front lines of studying the virus, such as the CDC and the Oregon Health Authority.