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PPO FAQs

What is a PPO plan?

A Preferred Provider Organization (PPO) plan is a type of health plan. A PPO contracts with specific physicians and hospitals to secure preferred rates for you and your covered family members. You can decide to visit a PPO provider any time medical care is needed. Should you choose a non-PPO provider, a lower level of benefit may apply. When you choose a PPO provider, you will receive quality medical care and the highest level of benefits. Moda Health contracts with several PPO networks to provide more physician choices and geographic coverage.

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How will I benefit from using the PPO physicians and hospitals?

Using PPO physicians and hospitals will benefit you for the following reasons:

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How do I use the PPO network when I need healthcare?

Follow the directions below:

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Do all family members have to choose the same PPO provider?

No. Each family member may choose his or her own provider.

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What if my family physician is not in this directory?

You can decide to visit a non-PPO physician; however, any allowable services will be paid at lower benefit levels and subject to the maximum plan allowance than if you visited a PPO physician. To find a PPO physician in the Moda Health network, visit our find care directory.

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What should I do in a medical emergency?

In the event of an emergency, you are covered worldwide 24 hours a day, seven days a week. An emergency medical condition is defined as a condition producing symptoms severe enough that a person�s well-being is in serious jeopardy - as judged by any reasonable person with an average knowledge of health and medicine. Emergencies also apply to a fetus in the case of a pregnant woman.* In an emergency, you should proceed to the closest medical facility for care. In the case where a non-participating facility or provider is used for follow-up care to a medical emergency, lower out-of-network benefits will apply.

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How are my claims handled?

If you use a PPO provider, the provider will bill Moda Health directly.

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What if my benefit plan does not cover a service that I have already received from a preferred provider?

For services not covered by your health benefit plan, you will be responsible for paying the provider's fee.

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How do I find out what my benefits will be when using PPO physicians and hospitals?

You will need to create a Member Dashboard account and then access this information online or refer to your Member Handbook, which also can be accessed in your Member Dashboard account . If you have further questions about a specific service, contact Moda Health Customer Service.

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What is the address for filing a claim?

Send claims to:
Moda Health
P.O. Box 40384
Portland, OR 97240-0384
Please include the following information:

If the treatment is for an accidental injury, include a statement with the date, time, place and circumstances of the accident when you send us the physician or professional provider's bill.

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*These answers reflect our standard contracts. Your contract may be different. Please refer to your Member Handbook for information about your specific plan.

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