Our commitment to our members is also a commitment to you. We support your patients in achieving their health goals and help guide them through the healthcare experience. Your patients with Moda Health insurance receive excellent customer service, health programs that meet their specific needs, and a commitment to quality care.
Specialized programs, specialized care
Specially trained nurses, coaches and our customer service team work with Moda Health members, guiding them down the path to healthier living. Whether members have fitness goals, need support and reminders about preventive care, are dealing with a chronic illness and complicated pharmacy needs, or are pregnant with their first (or third!) child, we want to help them get the most out of their insurance benefits and navigate their options.
Patient rights and responsibilities
To empower patients to actively participate in their care and assist providers with informed consent, we share our patient rights and responsibilities with all our members.
Language interpreter services
When you or a staff member recognizes that an interpreter is needed for an upcoming clinical appointment, follow these instructions to arrange for an interpreter to assist with the visit. Please arrange services at least two business days before you need the interpreter. We’ve also created a language assistance flyer for you to share with Moda Health members who may need help in their preferred language.